In this article, numerous Citibank customers reported receiving fraud alerts and facing difficulties accessing their accounts on Wednesday. According to DownDetector.com, which monitors reports of digital service interruptions, hundreds of Citibank users had flagged issues related to their accounts by midday. The site indicated that the interruptions had been ongoing since at least 9 a.m. Eastern time.
On the social media platform X, some customers shared that they received fraud alerts and then encountered long hold times when contacting the bank’s fraud department. Others mentioned that they were unable to access their mobile accounts. A Citi spokesperson did not immediately respond to a request for comment, but a bank representative posted on X in response to a customer, stating, “No updates at this time. As soon as this issue is resolved, we will connect with you. There is no need to keep checking in unless you want to.”
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Another agent on the platform mentioned, “We are currently working on this and ask that you try calling in another 1-2 hours.” Earlier on Wednesday, Citi announced financial earnings that surpassed analysts’ expectations, with several business segments achieving record revenues.
